Tell us about the ride
Start with the pickup, destination, trip type, date, and time. Request for yourself, a loved one, or a resident.
You do not need to know every detail yet.
Share support needs
Let us know about cane, walker, or wheelchair use, and any help needed getting inside or checked in.
This helps Elder Up plan safely.
Elder Up reviews your request
We review route, timing, service area, and any support needs before confirming a quote.
A real person reviews every request.
View your quote in your account
Once your quote is ready, you'll receive an email to claim or sign in to your account.
Your quote is shown before payment.
Pay before confirmation
Payment is handled through a secure payment link before the ride is confirmed.
Payment is required before the ride is confirmed.
Ride is confirmed
Elder Up confirms the ride, assigns a driver, and sends confirmation details.
We coordinate the ride and driver details after confirmation.
Why every request is reviewed
Every rider is different, and a ride to dialysis is not the same as a ride to a family birthday. Reviewing each request is how Elder Up makes sure timing, mobility support, communication, and comfort are right for the person we're driving — not just the trip.
Frequently asked questions
Is my ride confirmed after I submit the form?
Not yet. Your request goes to our team for review. Once we confirm availability and timing, we prepare a quote and send it to your account.
Why does Elder Up review every request?
Senior transportation often involves mobility support, careful timing, and family coordination. A real person reviews each request so the ride is planned around the person, not just the trip.
When do I receive my final quote?
After review, your quote appears in your Elder Up account and you'll receive an email letting you know it's ready to view.
Is payment required before confirmation?
Yes. Secure payment is completed through a payment link before the ride is officially confirmed and a driver is assigned.